The Replacement Light bulb Company Brighton Limited
Terms and Conditions
This document sets out the terms and conditions of the service we provide.
Please take some time to review this agreement. Using The Replacement Light bulb Company Brighton Limited constitutes your acceptance of these terms and conditions.
If you have any questions relating to this agreement please contact us.
Customer service agreement
These terms and conditions constitute the full and complete service agreement (the agreement) between you (the customer) and The Replacement Light Bulb Company Brighton Limited (RLB) of 19 new Road Brighton BN1 1AY.
- Replacing light bulbs (The service).
1.1. Subject to the terms of this agreement RLB agrees to replace a light bulb or bulbs (the service) for the customer at an address specified by the customer (the premises).
1.2. The service will be for the replacement of light bulbs as agreed with the customer at the time of booking.
1.3. RLB will provide the appropriate number of operatives at the premises to be able to provide the service at a date and time mutually agreed between RLB and the customer (the service time)
1.4. RLB endeavours to provide the service faithfully, diligently and in a timely and professional manner.
- Additions and amendments
2.1. Any changes to the service to be provided must be agreed by RLB prior to the service time.
2.2. If the customer requires an additional services or variations at the time the service is being performed, the customer must first contact RLB by telephone who may agree to provide the additional services in its absolute discretion. The operative is not authorised to agree to any changes to the service being provided. The customer must not request such changes directly from the operative.
- Customer representations and warranties
The customer represents and warrants that:
3.1. A safe working environment will be provided for the operative to perform the service.
3.2. The operative will have unencumbered and unobstructed access to those areas of the premises requiring the service.
3.3. The operative will be given access to all services and utilities (including hot and cold water, electricity and rubbish bins) as required to provide the service.
3.4. Notice will be given prior to the commencement of the service of any hazards, slippery surfaces, risks or dangers.
3.5. Has the right to occupy the premises and authorise RLB to carry out the service.
3.6. Any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques or items of sentimental value will be removed or secured prior to the commencement of the service.
- Heath and safety risks
In addition to the obligations and warranties set out in clause 3 above, the customer acknowledges and agrees that:
4.1. The operative is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the premises.
4.2. The operative may, either before or during the provision of the service not provide or cease provision of the service where carrying out the service presents, in the absolute discretion of the operative, a risk to health and safety.
- No engagement of operatives
5.1. The customer acknowledges that RLB invests significant resources in recruiting, selecting and training its operatives. Unless RLB gives prior written permission, the customer MUST NOT, directly or indirectly, engage, employ or contract with the operative to provide replacement light bulb services to the customer or any associate of the customer for any period during which services are provided by RLB or for a period within 12 months after the conclusion of any service.
5.2. The customer acknowledges that RLB may suffer loss and damage, including, without limitation consequential loss, as a breach of this clause by the customer.
- Job quotations
6.1. The actual price payable by the customer is calculated on a per bulb basis.
6.2. Any price quoted by RLB is an estimate only based on RLB’s experience, without inspection, and based on the information provided by the customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quotation.
6.3. If at the commencement or during the course of providing the service, it is apparent that the actual cost of the service will exceed the quote provided by RLB, RLB will provide the customer with the option to pay an increased fee to complete the service, or pay the quoted amount without the service being completed.
7.1. The customer may make a booking by telephone, email or via the web site.
7.2. At the time of booking the customer MUST provide details of and any hazards, slippery surfaces, risks or dangers and any particular requirements.
7.3. RLB provides all quotations/ confirmations at the time of booking.
7.4. The customer agrees to provide RLB with their valid debit/credit card details at the time of booking and authorises RLB to debit any card with an amount equal to any service and/or cancellation fees that may apply under this agreement.
7.5. RLB reserves the right not to accept a booking for any reason.
- Payment terms
8.1. The customer agrees to pay the price quoted by RLB in full on completion of the service unless otherwise agreed with RLB.
8.2. If for any reason no payment has been received RLB will use reasonable endeavours to contact the customer for payment. In the event that RLB cannot contact the customer or payment has not been received the customer will be deemed to have cancelled the service and the cancellation fee will become due with any charges applicable – see clause 16 below.
8.3. Payments may be made via debit card, credit card, bank transfer, cheque or in cash to:
The Replacement Light bulb Company Brighton Limited (RLB)
Sort code: 20-12-80
Account number: 6379 8453
Reference: Invoice, surname or address.
9.1. Unless specified otherwise, all prices and quotations are expressed to be vat exclusive amounts.
9.2. If vat is payable in respect of anything supplied to the customer under this agreement, then the amount which the customer is obliged to pay for that supply (original amount) will be payable unless RLB are able to reclaim the tax.
- Late payment fee
10.1. Where RLB has agreed to invoice the customer for payment of fees after the service has been completed, the customer agrees to pay in full, all amounts due, within 14 days of the invoice date.
10.2. The customer agrees that if RLB has not received payment in full for whatever reason for the service provided within 14 days a late payment can be levied as follows.
Month 1 – 10% (minimum charge £10)
Month 2 – 12.5% (minimum charge – £15)
Month 3 – £15% (minimum charge £20)
The late payment charge will be based on the total amount due including any previous charges.
10.3. In addition to the amounts set out above, the customer agrees to indemnify RLB for all legal costs (on a solicitor and own client or full indemnity basis, whichever is the greater) and other expenses incurred by RLB in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the customer) arising out of a breach of these terms including the failure by the customer to pay an amount by the due date.
- Non appearance
11.1. If an operative fails to attend the premises within 1 hour of the service time and does not provide the requested service, RLB will provide the customer with either:
- A full refund of the payment made by the customer (for that particular service).
- Offer to reschedule the service at another time mutually agreed between the customer and RLB.
12.1. If the customer is dissatisfied for any reason with the service provided it must inform RLB within 24 hours of completion of the service. RLB strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 13 below RLB may, at its own discretion, offer the customer either of the following:
- A partial or full refund.
- Re-supply of the service without charge.
- Such other remedy as is deemed appropriate by RLB.
- Exclusions and limitations
13.1. The only conditions and warranties which are binding on RLB in respect of the state, quality or condition of goods and services supplied by RLB to customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
13.2. To the extent permitted by statute, the liability, if any, of RLB is, at RLB’s option, limited to and completely discharged by the resupply of the service. RLB is not responsible for:
- Not completing or providing the service as a result of a breach of warranty by the customer in clause 3 – see above (including a failure by the customer to provide unencumbered access to the property, a safe working environment or notice of a potential hazard).
- Not completing or providing the service as a result of the operative not proceeding for health and safety reasons under clause 4 above.
- Any loss or damage incurred by the customer or any third party as a result of the effects of a force majeure, being an event beyond reasonable control of RLB.
- Not completing or providing the service due to an act or omission of the customer or any other person at the premises during provision of the service.
- Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the premises;
- The cost of any key replacement or locksmith keys, unless keys were lost by RLB or its operative.
13.3. The customer acknowledges that RLB are replacing light bulbs only and that other factors affect the effectiveness of the fitting such as the standard of bulb chosen and the light fitting. On this basis RLB give no guarantee as to the actual results of the service (albeit we will endeavour to provide 100% satisfaction at all times).
13.4. RLB accepts no liability (including liability in negligence) to any person for loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the service provided by RLB (including and loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency of any kind in any products or services provided by RLB.
The customer indemnifies RLB against:
14.1. All losses or liabilities arising directly or indirectly as a result of the provision of the service including all losses or liabilities caused as a result of a breach of the warranties of the customer set out in clause 3;
14.2. All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by RLB in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the customer).
- Accidents, breakage, damage and theft
15.1. The customer must inform RLB of any accident where an accident, breakage, damage to property or theft has occurred due to any act of the operative within 24 hours of completion of the service.
15.2. To the extent permitted by law, the customer is not entitled to claim any loss for any incident if the incident is not reported to RLB within 24 hours of completion of the service.
15.3. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of RLB under these terms and conditions:
Items of sentimental value
- Cancellation fees
16.1. The customer MUST provide RLB with at least 24 hours notice prior to the service time, if they wish to suspend, postpone or cancel the service for any reason.
16.2. In event that such notice has been given, RLB will endeavour to reschedule the service if required.
16.3. In the event that the customer does not provide 24 hours notice prior to the commencement of the service, the customer agrees to pay RLB’s call out charge (inclusive of vat if applicable).
- Fee for non access to premises
17.1. In the event that the customer does not provide unencumbered access to the premises for RLB to provide the service the customer agrees to pay RLB’s call out charge (inclusive of vat if applicable).
18.1. This agreement may be terminated by the customer by providing at least 24 hours notice prior to the service time.
18.2. RLB may terminate this agreement by providing the customer with at least 24 hours notice prior to the service time.
18.3. RLB may terminate this agreement with immediate effect if the customer is in breach of this agreement and in the opinion of RLB that breach is incapable of remedy.
19.1. The customer acknowledges that any information provided by the customer may be used by RLB for the purpose of providing the service. RLB agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).
19.2. The customer agrees to RLB communicating with them electronically and/or via other means in order to provide the service or for reasons related to the provision of the service.
19.3. RLB will take all reasonable precautions to protect personal information provided by the customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.
- Changes to this agreement
20.1. RLB reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its web site. Each updated agreement will take effect 24 hours after it has been published.
- Law and jurisdiction
21.1. The customer and RLB acknowledge and accept that this agreement shall be construed and interpreted in accordance with the laws of our domain and both agree to submit to the exclusive jurisdiction of the courts in the event of any dispute.
22.1. The customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.
23.1. The content of this agreement is protected by international copyright laws and may be used for personal reference only. Subject to the applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of RLB.
24.1. The name The Replacement Light Bulb Company Brighton Limited (RLB) is registered with Companies House. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of RLB.